Question 1

What services does Student Concierge provide?

Accepted Answer

We provide personalised support for international students studying in the UK, including:

Airport pickups and travel coordination
Arrival and settling-in support
Uniform, stationery, and essential preparation
SIM card and connectivity setup
GP/medical registration
Academic liaison, wellbeing updates, and guidance
Support with religious, spiritual, or cultural needs

We also assist families, independent students, and education agents to ensure a smooth, safe, and confident transition abroad.

Question 2

Can you help with uniforms, stationery, and other essentials?

Accepted Answer

Yes. Once your child’s measurements are provided, we can assist in ordering uniforms and other essential items, ensuring they:

Have room to grow, so the uniform fits throughout the term
Are clearly named for easy identification
Include all necessary stationery, bags, and daily essentials

We handle the ordering and organisation so that students arrive fully prepared, saving families time and providing reassurance that everything is ready for their first days in the UK.

Question 3

Can you help organise a student’s travel during the year?

Accepted Answer

Yes. You can ask us to coordinate travel for the start of term, holidays, or mid-year trips. We help plan flights around school dates, arrange airport drop-off or collection, support with luggage, and keep parents updated along the way. You get a reliable local presence, so travel feels organised and calm from start to finish.

Question 4

Who can use your services?

Accepted Answer

We support:

International students starting boarding school or university in the UK
Families based overseas
Independent student travellers
Education agents arranging student placements
Boarding Schools in the UK
Universities in the UK

Question 5

Are your staff trained and DBS-checked?

Accepted Answer

Yes. All our team members are DBS-checked, trained in safeguarding, and experienced in supporting international students. We also understand Indian cultural values and family expectations.

Question 6

Do you provide ongoing support after the student has settled?

Accepted Answer

Absolutely. We provide:

Holiday travel and airport transfers
Ongoing wellbeing updates and check-ins
Guidance on daily life, academics, and early career questions
Support with religious, spiritual, and cultural celebrations
Concierge-style assistance, such as ordering essentials, uniforms, or other items online on behalf of the student, so everything they need is ready and organised

Question 7

Can you attend parents’ evenings or communicate with teachers on our behalf?

Accepted Answer

Yes. If families are unable to attend parents’ evenings or school meetings due to being overseas, we can attend on your behalf or help coordinate communication with teachers. We ensure that important feedback about your child’s academic progress and school experience is clearly shared with you.

We also offer the option of maintaining an open and supportive line of communication with the student, allowing us to provide families with wellbeing updates and insights into how the student is settling into school life, socially and academically.
Our aim is to help families stay informed and connected, even when they are based abroad.

Question 8

How do parents stay in touch and get updates?

Accepted Answer

We keep communication clear and convenient for families based overseas. Updates are provided through a combination of email and WhatsApp, depending on the situation.

Email is typically used for more detailed updates, reports, or important information following meetings or check-ins.
WhatsApp is often preferred by families for real-time updates, such as travel coordination, transport arrangements, or quick messages during arrivals and departures.

This approach ensures parents are kept informed in a way that is both practical and reassuring while their child is studying away from home abroad.

Question 9

Can you help with emergency or unexpected situations?

Accepted Answer

Yes. Our team is available to provide practical assistance and advice if unexpected situations arise, ensuring students remain safe and supported.

Question 10

Do you attend student fairs or work with agents in India?

Accepted Answer

Yes. We regularly attend student recruitment fairs and events in India, maintain strong relationships with education agents, and visit India to network with families. This ensures we stay connected and provide culturally aware, reliable guidance.

Question 11

Do you work directly with schools in the UK?

Accepted Answer

Yes. We have established relationships with boarding schools and universities across the UK, which helps us coordinate travel, academic updates, and other support efficiently.

Question 12

How are payments made?

Accepted Answer

Payments for our services are usually made via bank transfer, providing a secure and straightforward method for families.

For added convenience, families can also choose to preload funds onto a dedicated student account. This allows students to access money for essentials, online orders, or other needs while in the UK, giving parents peace of mind that funds are managed safely and transparently.

All transactions are handled securely, and we provide clear statements or receipts for all payments.

Question 13

How do I get started?

Accepted Answer

You can contact us directly to discuss your child’s needs, and we’ll provide a personalised plan and quote. We can also arrange a consultation to explain our services in detail.

Find your answer below or get in touch.

Frequently asked questions